Customer Care Service

Our customer service is about the management, support and assistance of your customers' phone calls. We provide a fast, high-quality service that can be tailored to your customers' needs.

We recognise the importance of great interactions through personalised customer service. This is why we designed our customer care contact centre solutions around actual customer service scenarios and made it scalable to match specific business needs.

Our commitment to clients is the same as our commitment to their customers—ensure expert care, rapid resolution and opportunities to create additional value from every call.

Our customer service representatives deploy high quality standards, processes and technologies to respond promptly to callers and provide the appropriate level of support. Leverage exceptional customer service solutions through trained customer care experts, streamlined processes and advanced BPO technology that is available to your customers anytime, anywhere.

Comprehensive customer care that fulfils your every business need

Just Patience repertoire of customer care offerings include customized customer service, after sales support, revenue management and order processing services, among others. With our comprehensive inbound and outbound call centre support, we can cover any channel your customers may use, from Instant Messaging apps to freephone numbers, on a 24/7 basis, always ensuring our operators understand your values and deliver consistent messages.

We offer the following services

Customer support services

  • Inbound customer service calls
  • Phone technical support
  • Industry specific staff
  • Customer psychology experts
  • Service available 24/7

Live chat support services

  • Website Live chat answers to queries
  • Pre-sales and leading up to sales
  • Convert Website browsers into customers
  • Service available 24/7

Email support

  • Replies to your product questions
  • Answering technical details about a product
  • Tracking orders and delivery co-ordination
  • Updates or cancellations
  • Dealing with customer complaints
  • Articulate Email responses with guaranteed response time
  • Service available 24/7

What Sets Us Apart

Multilingual staff

Our HR department commits to only hiring fluent mother tongue speakers and applies an internal training programme to improve language skills.

We offer a flexible team to help your customers all over the world, at any time of the day.

Define flexible work shifts according to your needs and time/location of your customer base.

We work across different cultures and can support your expansion into foreign markets.

Want to Improve Your Business Efficiency?

Contact our specialists for a confidential chat and learn what HR Outsourcing and HR Payroll Services we can offer.

Let’s Work Together

If you are looking for a business partner that stands by your side and is more than just an Outsource provider. Contact us to find the best way to work together.