Telemarketing

Your ability to grow revenue and optimise costs is the key to your future success.

As customer service specialists, we focus on quick and flexible implementations across all industries. We’ll give you instant access to our highly skilled multi-channel sales teams, that know how to build revenue through strong customer relationships.

As trusted partners, we’ll transform your customer relationships and achieve your business goals, through rapid speed to market, smart selling techniques and lower operational costs.

Sales and Customer Acquisition Outsourcing Services

The call centre or contact centre is an integral component of an effective sales and acquisition strategy. In today's competitive business environment, organizations are required to engage with all potential customers through inbound and outbound communication using multiple channels.

Businesses around the world rely on Just Patience, a specialist Call Centre Outsourcing company, for all-encompassing sales and customer acquisition outsourcing services that nurture and strengthen customer relationships and promote revenue generation. Our multi-channel contact centre can support the entire customer lifecycle, from lead generation to lead support, through both voice and non-voice customer interactions on online and mobile platforms.

We offer the following services

Inbound Sales

  • Inbound Call Centre
  • Inbound Order Taking
  • Direct Response Call Centre
  • Inbound B2B and B2C Sales

Outbound Sales

  • Outbound Call Centre
  • Outbound B2B and B2C Sales
  • Sales Lead Follow-up
  • Sales Verification
  • Warm Calling/Existing Clients/Referrals

Telemarketing

  • Cold Calling Services
  • Cross-Selling and Up-Selling
  • Appointment Settings
  • Lead Generation
  • Direct sales
  • Product/Service Promotion

Research and Information Gathering

  • Tele Surveys/Information Gathering & Customer Satisfaction Survey
  • Market Research & Survey & Market Intelligence
  • Service available 24/7

What Sets Us Apart

By outsourcing your inbound and outbound sales and acquisition call centre requirement to Just Patience, your business can leverage our strengths to get an edge in your market:

Multilingual staff

Our HR department commits to only hiring fluent mother tongue speakers and applies an internal training programme to improve language skills.

We offer a flexible team to help your customers all over the world, at any time of the day.

Define flexible work shifts according to your needs and time/location of your customer base.

We work across different cultures and can support your expansion into foreign markets.

The latest call centre technologies, such as Automatic Call Distribution (ACD), Voice Logging, Diallers, IVR and an Asterisk System, cloud based soft telephones, latest CRM software, filing systems and HR systems are in place to ensure the best possible outcome for you.

An ISO 27001 certified organization, Just Patience places paramount importance on protecting your information. We operate using T1 lines and enter into Non-Disclosure Agreements (NDA) with all clients prior to commencing a project.

Our quality metrics, such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate, keep a check on the performance of all our customer care executives, and ensure that your customer satisfaction objectives are being met.

While managing your customer care, we understand that we are representing your organization. For complete transparency, you get full access to all call transcripts, log-in records and performance metrics as well as a dashboard that allows you to monitor progress.

Our multi-channel customer care contact centre can keep you connected to your customers through voice (inbound/outbound) and non-voice channels such as email management, mobile SMS/Text, live chat and IVR.

Want to Improve Your Business Efficiency?

Contact our specialists for a confidential chat and learn what HR Outsourcing and HR Payroll Services we can offer.

How can we help you?

Please fill in the info required; we will get back to you as soon as possible to talk about what we could to together.